Technical Support

     Support Center

NCVIEW/NCVIEW Neo maintenance contract is required.


     Q.  I don't know how to install NCVIEW/NCVIEW Neo.

See NCVIEWFirstStepGuide and NCVIEW/NCVIEW Neo Help. If you have any questions, please contact your local distributor or our company.

     Q.  How do I perform a simulation?

The usual procedure is to read a set machine file and tool file, select a processing setting and optimization type, read the NC data and click the reset button to start the simulation.
Try to read an NCVIEW/NCVIEW Neo DEMO data file and practice the operating procedure.
However, think of the above as one example because processing methods vary greatly by user.
For details, see "Preparations for NCVIEW/NCVIEW Neo/3. Standard Operating Procedure," included in NCVIEWFirstStepGuide, or NCVIEW/NCVIEW Neo Help.

     Q.  I want to know how to set a tool.

After you select a type to register from the tool types on the tool panel and enter a setting value, any tool number entered and registered will be listed in the tool file. Register a compensation number and holder in the same way and save as one file so that a tool file is already set and only needs to be read for the next simulation. For details, see the included NCVIEW/NCVIEW Neo Help.

     Q.  What is a machine definition file?

NCVIEW/NCVIEW Neo analyzes NC data as set in the machine definition file to perform a simulation.In short, the acutal machine is faithfully simulated because the machine definition file is set in the same way it is used in the actual processing machine.
If an unusual path is displayed in the simulation results, use Help to check the setting values of the machine definition file.

     Q.  How do I optimize the feed rate?

Open the optimization panel and place a check in the feed rate optimization box.Next, click the Details button and set each feed rate setting.After you set the values, close the panel and start the simulation.
For details, see the included NCVIEW/NCVIEW Neo Help.

     Q.  Can a cut workpiece be saved?

Yes.The extension of the workpiece to be saved will be *.wrk.

     Q.  What is a cutting history?

A cutting history consists of the Cutting History Report inside the tool panel and the simulation results that are output to the Total Results file.If the tool length and cutting edge length are optimized, the necessary cutting edge length and tool length will also be output to the cutting history.

     Q.  What are the *tol, *prj and *.nc files that are included?

Many *.tol (tool file), *.prj (project file) and *.nc (NC data) files are attached to NCVIEW/NCVIEW Neo.These are all demo data. When you have time, read any of the project files and try to perform a simulation. Some examples may be helpful in operating NCVIEW/NCVIEW Neo.

     Q.  Do all settings need to be set again in the next simulation?

When NCVIEW/NCVIEW Neo ends, all use environment and settings are saved to the currently read project files (the default is default.pfj).NCVIEW/NCVIEW Neo starts the next time by reading the previously created project files and use settings of the previous session.
When changing the use or other settings of a simulation, a different name must be used to save the project file after the change is made. Otherwise, the file is overwritten with the use settings that existed before the change.

     Q.  I want to view the tool interference.

Open the simulation settings dialog.
Is a check entered in "Check tool and holder interference" of the Simulation General dialog?
If this is not checked, a simulation will be performed with interference disabled.

     NCVIEW/NCVIEW Neo Troubleshooting

     Q.  NCVIEW/NCVIEW Neo does not start.

Check the following items:
A. Is the license key plugged into the USB port of the PC?
B. Is the driver that detects the license key installed? (Install the latest version of the license key driver from the CD-ROM.)
C. Remove the license key from the PC when installing the license key driver.

     Q.  The NCVIEW/NCVIEW Neo screen shifts and something is wrong with the workpiece display or button display.

If something occurs that can be attributed to NCVIEW/NCVIEW Neo, change the font to "Small Font" or use at a resolution of 1024×768 or less.
If this does not solve the problem, please contact the Support Center.

     Q.  The simulated workpiece is not cut.

Open the simulation settings dialog.
A. Is a check entered in "Make a solid cut" of the Simulation General dialog?
If this is not checked, the workpiece will not be cut.
B. Is the tool attached?
During a simulation, is the tool number of the tool that is supposed to be attached displayed in the tool number field of the status windows under the NC data window?When the tool number is not displayed, the workpiece cannot be cut because the tool is not attached.Manually attach the tool or list a tool replacement command and tool number in the NC data.

     Q.  Cutter compensation does not work.

Open the simulation settings dialog.
A. Is a check entered in the "Simulate tool compensation" box of the Simulation General dialog?
If not, a simulation will be performed with cutter compensation disabled.
B. Is there a compensation value entered in the H number and D number being used?
Open the machine definition file and check whether there are any unusual set values related to tool length and diameter compensation.

     Q.  Support after purchase

Support is always available for users who hold service contracts.
Support Center: (Business hours: Monday to Friday, 10:00 to 5:00PM)
E-mail: /FAX: (Outside Japan) +81-44-955-9917
Copy the FAX Sheet included in the product or the Q&A FAX Sheet inside the install CD and use it to FAX the Support Center.
Please provide the following information in your E-mail.
<Information required by support>
1) Your name/Company name/Affiliated office
2) TEL/FAX/E-mail
3) CPU/OS/Installed memory/Graphics card name
4) The version of NCVIEW/NCVIEW Neo and license key number you are using
5) Detailed information regarding your problem
Please write the error message that was displayed correctly.
Please also describe the operational procedure or status at the time the problem occurred in as much detail as possible.

     Q.  What is a service contract?

It is a pay service in which our company will take questions regarding our products and requests to fix errors and provide version upgrade services for the period of the service contract.Users can receive free support service for 1 year after purchasing NCVIEW/NCVIEW Neo.Our company will send users an invitation to renew this service contract when the 1 year post-purchase period is up.
(We have received reports that some users have not received service contract invitations. Please note the period of service for the NCVIEW/NCVIEW Neo you are using.)

     Q.  When can I learn about the content of a version upgrade?

We post information to our homepage approximately one month before a version upgrade (once a year).
The main changes are expanded features and error corrections.
Additionally, we send a Notice of Release by post about 1-2 weeks before we send version upgrade media. (To users who have purchased our product within the last year and users who hold service contracts)

     Q.  Do you take requests?

Requests are always accepted. All products sold by our company are developed in-house. Please send us feedback or requests here .
We strive daily to meet user expectations.